Terms and Conditions for Domain Name Services

(Public Offer)

Version 1.0 · In force from: 01.06.2026

1. Introduction and Scope

   1. These Terms and Conditions (the “Terms”) constitute a public offer made by PRIMETECH SERVICES PTE. LTD. (“PrimeTech”, “we”, “us” or “our”) to any individual or legal entity that places an order for, or makes use of, the Services described below (the “Customer”, “you” or “your”).
   2. Once you accept these Terms in the manner described in Section 3, a legally binding agreement comes into existence between you and PrimeTech on the terms set out here (the “Agreement”).
   3. These Terms apply exclusively to the domain-related Services listed in Section 2. Our other offerings — including premium domain brokerage and valuation, IT infrastructure design and implementation, cybersecurity services, managed IT support, software development, web development, and SEO or digital-marketing services — fall outside these Terms and are provided only under a separate written contract.
   4. Section headings are included for ease of reading and carry no interpretative weight. Wherever these Terms use “including” or similar expressions, the words that follow are illustrative and not exhaustive. A reference to any statute covers subordinate legislation made under it and any amendment or re-enactment of it. “In writing” or “written” includes e-mail and comparable electronic records.

2. The Services

   1. Subject to these Terms, PrimeTech will provide the following services (together, the “Services”):
      1. arranging the registration, renewal and transfer of domain names through third-party registrars accredited or authorised by the relevant registry (each such domain name administered for you, a “Domain”);
      2. settling, on your behalf and as your paying agent, the charges of registrars, registries, certificate authorities, privacy/proxy providers and similar third parties (the “Pass-Through Charges”);
      3. carrying out routine technical administration of your Domains where you instruct us and where it is reasonably required; and
      4. at your request, supplying the following add-ons: DNS hosting, procurement of TLS/SSL certificates, and WHOIS privacy or proxy services (the “Add-On Services”).
   2. We perform the Services with reasonable skill and care. Beyond that commitment, and subject to Section 12 and to any consumer rights that cannot be excluded, the Services are supplied “as is”.
   3. We may involve our affiliates — meaning any entity that controls us, is controlled by us, or is under common control with us (each an “Affiliate”) — as well as registrars, registries, DNS providers, certificate authorities and privacy/proxy providers in the delivery of the Services. Where we do so, we remain answerable for our obligations under these Terms, always within the limits of Section 12.
   4. Where an Add-On Service is ultimately supplied by an outside provider (for example a certificate authority or a WHOIS privacy provider), that provider’s own terms govern your relationship with it.

3. Formation of the Agreement

   1. The Agreement is formed — without any signature — at the earlier of the following moments:
      1. when you pay an invoice we have issued for the Services; or
      2. when you first actually use any Service, including by having a Domain registered, renewed or transferred through PrimeTech.
   2. From that moment these Terms bind both parties.
   3. If you accept on behalf of a company or other organisation, you confirm that you are duly authorised to commit that organisation.

4. Our Role; Ownership and Control of Domains

   1. In procuring Domains and settling Pass-Through Charges, PrimeTech acts strictly as your agent. We never act as principal in the registration of a Domain.
   2. Every Domain is registered in your name: you are, and remain, the registrant of record and the sole administrator of the Domain. PrimeTech acquires no right, title or interest of any nature in any Domain at any time.
   3. In exceptional cases — where a registrar’s rules or technical constraints leave no alternative — a Domain may be held temporarily in PrimeTech’s name pending its transfer to you (an “Interim Registration”).
   4. An Interim Registration:
      1. vests no proprietary, beneficial, fiduciary or other interest in PrimeTech;
      2. does not create, and must not be read as creating, a bare trust, nominee arrangement, fiduciary holding or anything analogous; and
      3. exists for one purpose only: to allow the Domain to be moved to you without delay.
   5. We will transfer an Interim-Registered Domain to you promptly once (a) you instruct us in writing and (b) all amounts then owed to us in connection with that Domain and any other Services have been paid in full. Upon transfer we expressly renounce any present or future interest of any kind in the Domain.

5. Registry, Registrar and ICANN Requirements

   1. You acknowledge that the registration, upkeep, transfer and use of every Domain are governed by:
      1. the terms of the applicable registrar;
      2. the rules of the applicable registry, including TLD-specific and, where relevant, ccTLD-specific policies; and
      3. the policies of ICANN (the Internet Corporation for Assigned Names and Numbers), including the Registrar Accreditation Agreement and the Uniform Domain-Name Dispute-Resolution Policy.
   2. You undertake to observe those rules and terms. PrimeTech has no ability to alter, waive or override them.
   3. If a registrar or registry requires you to accept its terms directly, you will do so without delay when asked.

6. Customer Obligations and Acceptable Use

   1. You must:
      1. supply accurate, complete and current information needed for Domain registration and administration and for KYC, anti-money-laundering and sanctions checks, and promptly update it whenever it changes;
      2. comply with the applicable registrar and registry requirements, ICANN policies and applicable law; and
      3. bear sole responsibility for how each Domain is used and for the content made available under it.
   2. You warrant that all information you provide is accurate and that you are entitled to provide it for the purposes of the Services.
   3. You must not use — or allow anyone else to use — any Domain, nor ask us to register or renew any Domain, for or in connection with:
      1. content or conduct that is unlawful under Singapore law, the law of your own jurisdiction, or the law of the jurisdiction of the relevant registry;
      2. infringement of third-party intellectual-property rights;
      3. phishing, the distribution of malware, command-and-control infrastructure for malicious code, or other forms of cybercrime;
      4. evasion of sanctions or export-control measures; or
      5. harassment, exploitation or abuse of any person, or any material that sexually exploits or endangers minors.
   4. If we reasonably suspect a breach of Section 6.3, we may decline to procure or renew a Domain, suspend all or part of the Services, and terminate the Agreement under Section 11.

7. Sanctions, Anti-Money-Laundering and KYC

   1. You represent and warrant, on a continuing basis, that:
      1. you are not designated under, or otherwise subject to, sanctions administered by the Monetary Authority of Singapore, the United Nations Security Council, the U.S. Office of Foreign Assets Control, the U.K. Office of Financial Sanctions Implementation, the European Union, or any other sanctions regime applicable to PrimeTech;
      2. you are not owned or controlled by, and do not act for or on behalf of, any person so designated; and
      3. no funds used to pay us — including any Digital Assets (as defined in Section 8.6) — originate from sanctioned, criminal or otherwise unlawful sources.
   2. You will cooperate with our reasonable know-your-customer, source-of-funds and source-of-wealth enquiries and provide supporting documents when we ask.
   3. We may make completion of KYC and screening a precondition to accepting any order, and may suspend or end the Services where such checks cannot reasonably be completed.
   4. Any breach of this Section 7 entitles us to terminate the Agreement with immediate effect under Section 11.3.

8. Fees, Invoicing and Payment

   1. For every Domain and Service you will pay us:
      1. the Pass-Through Charges we actually incur; plus
      2. our handling fee of ten per cent (10%) of those Pass-Through Charges (the “Handling Fee”).
   2. On your reasonable request we will document the Pass-Through Charges incurred.
   3. We invoice on a post-paid basis; each invoice is payable within one (1) calendar month of its date. For particular orders or particular Customers we may require payment in advance.
   4. All payments must be made in cleared funds, without deduction, withholding, set-off or counterclaim, except where the law requires otherwise.
   5. Invoices are issued in United States Dollars (USD) or in Euro (EUR), as stated on the relevant invoice.
   6. You pay in the invoice currency or, where we agree to it for the invoice concerned, in one of the following digital assets (each a “Digital Asset”): USDT (Tether) or USDC (Circle), in each case on the blockchain network we designate, or any other digital asset we choose to accept.
   7. Where you pay in a Digital Asset:
      1. the amount due in that asset is determined using the Kraken spot rate at the moment we receive the payment;
      2. all volatility, conversion and network risk sits with you; and
      3. any shortfall caused by price movement, network fees or exchange fees remains payable by you on demand.
   8. We may decline any individual Digital-Asset payment at our discretion, including on wallet-screening, AML, sanctions or counterparty-risk grounds. A declined payment will be returned to the sending wallet net of network costs or, where return is impracticable, held pending your instructions.
   9. Digital Assets are accepted purely as payment for the Services. Nothing in these Terms amounts to PrimeTech providing any service regulated under the Payment Services Act 2019 of Singapore or comparable legislation elsewhere: we offer no token-issuance, exchange, custody, transfer, e-money or payment service of any kind.
   10. If, for objective reasons such as banking restrictions or capital controls, you are temporarily unable to pay an invoice yourself, one of your Affiliates may pay it for you, provided that:
       1. you notify us in advance, identifying the Affiliate, describing your relationship with it, listing the invoices concerned and confirming that you remain the recipient of the Services and the party liable under the Agreement;
       2. we retain full discretion to accept or refuse such payment, including on KYC, AML, sanctions, source-of-funds or counterparty-risk grounds, and the Affiliate must cooperate with our reasonable KYC and source-of-funds enquiries and provide supporting documents on request; and
       3. the Affiliate’s payment creates no contractual link between the Affiliate and PrimeTech, gives the Affiliate no rights under these Terms, and leaves your obligations entirely unchanged.
   11. All amounts under these Terms are stated exclusive of GST, VAT, sales taxes, withholding taxes and similar levies. You will pay any such levy chargeable on top of the amounts due and, where relevant, supply a valid tax invoice or other documentation we reasonably require. If the law obliges you to make a deduction or withholding from a payment to us, you will increase the payment so that we receive the full amount we would have received without it.
   12. If any amount is not paid when due, we may charge default interest at zero point zero one five per cent (0.015%) per day on the outstanding sum, accruing daily from the due date until payment in full, subject to an overall cap of six per cent (6%) of the overdue amount.

9. Suspension and Renewal Funding

   1. We may suspend the Services, wholly or partly and without liability, where:
      1. any amount owed to us is overdue;
      2. we reasonably suspect a breach of Section 6.3 or Section 7; or
      3. suspension is mandated by law, by ICANN policy, by a registrar or registry, or by a competent authority.
   2. While any amount is overdue, we may also decline to fund Pass-Through Charges on your behalf, including renewal charges — provided that, where we intend not to fund a renewal because you are in payment default, we will give you at least ten (10) days’ written notice before the renewal deadline, so that you can settle the outstanding amount or arrange the renewal yourself directly with the registrar.

10. Unsuccessful Orders, Refunds and Restoration

    1. If a registration, renewal or transfer fails — because the Domain is unavailable, the registry rejects the application, or for any other reason not caused by our negligence — we will refund any Pass-Through Charges that we have not actually incurred or that the registrar returns to us, and we will retain the Handling Fee for the work carried out.
    2. If a Domain falls into a redemption grace period or similar status because of your non-payment or another act or omission on your side, its restoration is treated as a fresh order: the applicable Pass-Through Charges and Handling Fee are payable anew, and we are under no obligation to arrange the restoration.

11. Duration, Termination and Exit

    1. The Agreement takes effect upon its formation under Section 3 and continues until terminated in line with this Section 11.
    2. Either party may end the Agreement for any reason on one (1) calendar month’s written notice.
    3. We may end the Agreement immediately by written notice if:
       1. any amount remains unpaid more than thirty (30) days after its due date;
       2. you breach Section 6 or Section 7, or any other material obligation under these Terms, and the breach either cannot be cured or is not cured within ten (10) days of our notice;
       3. you breach the registrar, registry or ICANN requirements referred to in Section 5.1 and do not cure that breach within ten (10) days of our notice; or
       4. you become insolvent or enter administration, judicial management, receivership, liquidation or any comparable procedure.
    4. On termination, whatever the reason:
       1. you keep all your rights as registrant of record in every Domain then registered in your name;
       2. we stop providing the Services and stop funding Pass-Through Charges;
       3. all amounts accrued or invoiced up to termination remain payable; and
       4. the provisions that by their nature ought to outlast the Agreement — including Sections 4, 7, 8.11, 12, 14, 17 and 18 — continue to apply.
    5. So that you can carry on managing your Domains yourself, we will, within seven (7) calendar days of your written request:
       1. hand over all authorisation codes, EPP codes and similar credentials within our control;
       2. update Domain contact records to your details or those of your nominee; and
       3. reasonably cooperate with a transfer-out to another registrar.
       Additional transfer-out assistance beyond the above is charged on a cost-plus basis at cost plus ten per cent (10%).

12. Warranties, Disclaimers and Limitation of Liability

    1. We warrant that the Services will be performed with reasonable skill and care. Except as expressly stated in these Terms, every warranty, condition or term implied by statute or common law is excluded to the fullest extent the law allows.
    2. In particular, we do not warrant:
       1. that any Domain will be available, registrable, renewable or transferable;
       2. the conduct, omissions or service levels of any registrar, registry or other third party; or
       3. that the Services will be continuous or free of errors.
    3. We accept no liability for:
       1. acts, omissions, errors or failures of any registrar or registry;
       2. blocking, suspension, deletion, transfer-locking or non-renewal of a Domain by a registrar, registry, ICANN, a court or a competent authority;
       3. inaccuracies in the data you supply; or
       4. loss of profit, revenue, business, goodwill, opportunity or anticipated savings, loss or corruption of data, or any indirect, special or consequential loss.
    4. Our total liability arising out of or in connection with the Agreement — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is capped at the greater of (a) the total fees you paid us in the twelve (12) months preceding the event giving rise to the claim and (b) two thousand Singapore Dollars (SGD 2,000).
    5. Nothing in these Terms limits or excludes liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or for any other liability that cannot lawfully be limited or excluded.

13. Customers Who Are Consumers

    1. This Section 13 applies only if you are a consumer under mandatory applicable law.
    2. Nothing in these Terms restricts any right you hold under the Consumer Protection (Fair Trading) Act 2003 of Singapore, the Unfair Contract Terms Act 1977 of Singapore, the Consumer Rights Act 2015 of the United Kingdom, Directive 2011/83/EU on consumer rights, or any other consumer-protection rule that cannot be contracted out of.
    3. If you are a consumer resident in the European Union or the United Kingdom, you have in principle a fourteen (14)-day right to withdraw from a contract for digital services after it is concluded.
    4. The Services are digital services tailored to your specific instructions and involving immediate procurement from third parties. By accepting these Terms and asking us to begin before the fourteen-day period expires, you expressly consent to immediate performance and acknowledge that your right of withdrawal lapses once performance begins.
    5. These Terms apply to consumers to the maximum extent that applicable law permits.

14. Personal Data

    1. Each party will comply with the Personal Data Protection Act 2012 of Singapore (the “PDPA”) and, where it applies, Regulation (EU) 2016/679 together with the UK GDPR (jointly, the “GDPR”).
    2. The parties’ roles are as follows:
       1. PrimeTech acts as controller of personal data about you and your representatives that we process for invoicing, account administration, KYC and AML procedures, sanctions screening, communications and legal compliance;
       2. where you are a legal entity and pass us personal data of your individual contacts solely so that we can submit it to a registrar or registry as registration data, we act as your processor for that limited purpose; and
       3. where you are an individual, we act as controller of all personal data we submit to registrars and registries on your behalf.
    3. When acting as processor under Section 14.2(b), we will:
       1. process the data only on your documented instructions, which include your order and these Terms;
       2. ensure that the people authorised to process it are bound by confidentiality obligations;
       3. apply technical and organisational measures appropriate to the nature of the data and the risks involved;
       4. engage sub-processors only on terms materially equivalent to this Section 14, and you grant general authorisation for the engagement of registrars, registries, DNS providers, certificate authorities and WHOIS privacy/proxy providers;
       5. assist you, to the extent the nature of the processing allows, with data-subject requests and with your security, breach-notification and impact-assessment duties;
       6. delete or return the data when the Services end, unless the law requires retention; and
       7. make available the information needed to demonstrate compliance with this Section 14.
    4. You warrant that you hold every right, consent and lawful basis needed to give us personal data and to allow us to process it for the purposes of the Services.
    5. You acknowledge that delivering the Services inherently involves transferring personal data internationally — to registrars, registries and other recipients around the world — and that such transfers rest on your instructions and on the safeguards those recipients maintain.
    6. How we handle personal data for our own purposes is described in our privacy notice published at https://prime-tech.ltd.

15. Force Majeure

    1. Neither party is responsible for a failure or delay in performance (payment obligations excepted) where the cause lies beyond its reasonable control, including: natural disasters, fire, flood or extreme weather; war, civil disturbance, terrorism, sabotage or cyberattack; acts of governmental, regulatory or supranational bodies; decisions or actions of ICANN, registrars or registries; failures of telecommunications, internet, power or hosting infrastructure; and epidemics or pandemics.
    2. The affected party must notify the other without delay, take reasonable steps to mitigate, and resume performance as soon as reasonably possible.
    3. If the event persists beyond ninety (90) days, either party may terminate the Agreement by written notice.

16. Updates to These Terms

    1. We may revise these Terms by publishing an updated version at https://prime-tech.ltd.
    2. The updated version takes effect on the date it specifies or, failing that, on the date of publication.
    3. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
    4. An update that materially worsens your existing position applies only to Services ordered after its effective date, unless you agree otherwise in writing.

17. Miscellaneous

    1. Entire agreement. These Terms, together with each order placed under them, contain the whole agreement between the parties on their subject matter and replace all earlier arrangements and understandings.
    2. Severability. If any provision proves invalid or unenforceable, the remaining provisions stay fully effective, and the parties will substitute a valid provision that comes as close as possible to the original commercial intent.
    3. No waiver. Our failure or delay in exercising any right under these Terms is not a waiver of that right.
    4. Assignment. You may not assign, novate or otherwise transfer your rights or obligations under these Terms without our prior written consent. We may assign, novate or transfer ours to any Affiliate or to any successor in business.
    5. Notices. Notices must be in writing and are to be sent:
       1. to PrimeTech — by e-mail to info@prime-tech.ltd and by post to our registered office at 531 Upper Cross Street, #02-11 Hong Lim Complex, Singapore 050531; and
       2. to you — by e-mail and post to the details provided in your account or order, as updated by you from time to time.
       An e-mailed notice counts as received on transmission unless the sender receives a delivery-failure message. A posted notice counts as received five (5) business days after posting within Singapore and ten (10) business days after posting from abroad. A “business day” is a day, other than a Saturday, Sunday or public holiday, on which banks in Singapore are open for general business.
    6. Language. These Terms are concluded in English, which is the sole binding language; any translation serves convenience only.
    7. No signature. The Agreement is formed by conduct as described in Section 3; no handwritten or electronic signature is required.
    8. Third-party rights. No person other than the parties may enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 2001 of Singapore.

18. Governing Law and Dispute Resolution

    1. These Terms, and any non-contractual obligations connected with them, are governed by the law of the Republic of Singapore.
    2. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC for the time being in force.
    3. The seat of the arbitration is Singapore; the tribunal consists of a sole arbitrator; the language of the arbitration is English.
    4. Nothing in this Section 18 prevents PrimeTech from applying to any court of competent jurisdiction for interim or injunctive relief in respect of an actual or threatened breach of these Terms.